Customer Service - Claim Center; EAN Holdings, LLC. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. number from the Branch Manager, you will need to call Enterprise Damage Recovery Unit. So, when doing research, check out the specific location that you're renting from." Your credit card would be charged 120% of the rental charge plus $200. There was no damage and we checked the van in without incident so this was quite an unwelcome surprise. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). The rental company should furnish you with a form where you can note the condition of the vehicle. This is so frustrating $1400 is the made up charge. Enterprise rent-a-car Damage Recovery Sent me a bill for $7,609.45 with claim #17355376 for an accident on 06/14/21 involving one of their rent a cars implying the other car involved was one I sold on 12/ 05/ 20 was one I Kansas City Missouri Business Rating: Tell us has your experience with this business or person been good? Chad. The company left an official comment on this complaint. I will take it to court and State farm will Investigate the whole matter. We have answers! Called Enterprise, and they have no information. Inwhich I had to deny all claims and had to go through a testimony. kopj, thank you for your comments. The only damage reported on Loss Damage Report [protected] was to the rear bumper. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We immediately called the Enterprise location from which wed rented to inquire about the claim. Was this insurance fraud, as you suspect? Can you help me get this claim dropped? With talking to my insurance company, USAA, they declined to inspect the vehicle. The person demanded us to pay $1, 325.38 for a damage claimed. 2151234567 or 215-123-4567 Update: (Back in April I rented a vehicle with Enterprise. Get more information about renting a car after an accident. Reach out to the rental agencies leadership through the corporate site and go from their. This is the process you need to follow. The company is located at 7303 NW 4th Blvd, Gainesville, Florida , 32607. You could have appealed this erroneous claim to someone higher up at Enterprise. Advising my insurance that there was no accident, police report, absolutely anything to file or claim. I drive to Enterprise, speak with the Branch Manger, he brushes me off. I just got one of these letters for a car I know I did not damage. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). 2023 Enterprise Holdings, Inc. All Rights Reserved. Plus Your Points is back! Calling tomorrow for follow up information will most likely be grounds for going past the 2 working days to request, as we did not make arrangements since the agent was unsure about my rights. Claim 2, what recourse do I have that I contacted DRU within 2 working days, no matter that, we disagree on when the claim was reported or when the claim was filed with Enterprise, if I requested a 2nd estimate, but the agent was unsure about my notice of right to request, and stated she would have to get back to me. Get Directions. Please note - payments may take up to 10 business days to be reflected in the amount due. ", Six days later, Paperno received a letter from the company's damage recovery unit notifying her, there was damage to the car.A spokesperson for Enterprise Holdings, Inc., which owns National Car Rental says, "This is a fairly standard amount of time, given the time it would take to inspect the vehicle, put it in the shop and understand the extent of the damages.". English; Espaol; Available 24/7. You can get on your flight,' so I did. Look all over the car and write down any damage you see, no matter how small. Learn more in our Cookie Policy. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Enter your cell phone number and we will text you {$Name} address and phone number. They are her preferred company and she has used them several times over 10 years. Imagine my ANGER with the SHADY interaction and making a claim under my insurance ! The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. The claim number usually has an "E" , "X" or an "O" within it. I just received a similar letter 2 weeks ago. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 Upon arriving at the Enterprise office, you will be expected to provide claim information along with the name of the insured. I have a complete mess. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. If you have an opinion you wish to share for publication, send . Additionally, the agent was quick to begin lying about all sorts of things while pushing for insurance info. And, they said, 'Everything was good to go. There is no one to call (they don't answer the phone. Thanks for your email. Scammers must have access to their database wild. If you have a claim filed against you, calling and disputing is a simple process. They also leave an email DRU1@ehi.com. This will surely increase the credibility of your complaint. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. Submit a complaint and get your issue resolved. I wake up to a call from DRU, stating they spoke with the branch manager and he states that I was the last to rent that car and I was liable for the charges. This review was chosen algorithmically as the most valued customer feedback. I have submitted a complaint to the SEC concerning our issue. Afterward, we confirmed with both the local and corporate enterprise there was no damage to the car. I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. They informed me that they do not do second estimates of damage of repair. For fastest service, read these answers first! Access the headquarters listing for Enterprise Rent-A-Car. Submit a complaint and get your issue resolved. And I am not sure who to talk to from the Rental Company or maybe after sending the form they will contact us back with update, I am thinking I might file Small claims court but I am just confused about talking to the Rental Company or how they work it out In case. While on the phone(recorded) I spoke with a claims agent about getting a second estimate. When deciding whether or not to purchase CDW, you may wish to check . ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. Hello fellow travelers. Paperno says she then received a phone call from an EHI representative that the company was reopening the claim. We have not received any information back at this time. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. Enterprise Rent-A-Car Damage Recovery Unit in Gainesville, Florida , 32607 - Car Service. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Questions before, during or after your rental? Now the messy part. So, even after the next day I still was NOT told of any damage. Employers / Post Job. But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . : If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Occasionally having to contact insurance companies to . Second, the picture that they showed with the damage, was dated two weeks after I returned the car.". Purchase cars from the largest rental fleet in North America. CBC's Go Public investigated the clause in most rental . ", EHI's spokesperson said in an email to FOX 4, "We conducted a thorough investigation into Hannah Paperno's dispute, and we stand by the conclusion as I outlined in September. I was not able to get the rental and new car back so I was told I could drop the car off at the Enterprise in Morror, Ga. *Waiver Saver 3000- Owner will pay the first $3,000 of loss or damage. The email is in fact a DRU email. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Thank you for sharing your details. ", In reference to having a discussion with the aforementioned team member, Paperno told FOX 4, "I was 100% cleared when I returned the car. Damage Recovery Unit Bad Customer Support. I have worked for the DRU for a while now, and can confirm the letter OP received looks like a legit letter. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. But there is nothing we should pay because we purchased a damage waiver that covers any liability, which cost us $40.98 a day. Cushy Desk Job. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). Damage Recovery Unit Welcome to the Damage Claim Payment Service! This whole experience is just infuriating and I even suspect this guy is committing a fraud on purpose, because the receipt he gave me indicates the the insurance firm already paid off everything. Was given back my $50.) Policies vary by insurance company and state. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. I would agree this is still in the wild and being explored. Enterprise will make a FALSE Claim against you and blame it on You! Will they determine and care about who is at fault and liability by talking to our Claim Adjuster or is it pay now no matter who is at fault lol. Dr. Steve Gibson After some months of back and forth with the damage recovery unit, Paperno's claim was referred to the in-house collections in August of 2020, where it is currently. Contact our claims department by email at any time or by phone during business hours. There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. You will need the claim number provided by the branch manager and the name of the person who rented the vehicle. Learn more about rental reimbursement coverage. DRU calls me, and I deny the claim, I was not involved in an accident. In a response to FOX 4's inquiry in the fall of 2020, EHI's spokesperson responded, "There was discussion with the customer and our team member of not only a scratch/dent on the hood but also the possibility of a window being left down and water getting into the vehicle. Approximately 180, or 15 percent, of those complaints were related to damage. OP mentioned in another comment that they aren't the renter. Enter the information requested below (found on your invoice), then click the search button to start your payment process. We have answers! 6. Their response As a Property Damage Adjuster II, you will be responsible for the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims, to determine legal liability, damages, and coverage. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Press question mark to learn the rest of the keyboard shortcuts. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. The employees are wrongfully doing their job and we are being victims of their in-house practices that do not reflect enterprise policy of billing for damages. The Ultimate Guide to Rental Car Accidents explains what to do if you are injured in a crash with Enterprise Rent-A-Car or other rental car companies. 3.3 out of 5 stars. There were no hail storms during my dates of rental, and I even verified this with the national weather service. The company left an official comment to this complaint. This review was chosen algorithmically as the most valued customer feedback. Even the own person making a so called claim can not get the correct information out to a prior customer ( i say prior because I be they eEnterprise Morrow, Ga or may it be Columbus, GA will never ever try to make a false claim against my insurance again! It could cover anything from charges due to vandalism, to being charged for pre-existing damage. Standard letter. She recalls, "They did a check of it and walked around it and everything. We are not out to unfairly charge people. After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. Scam alert! A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Angrily, This comment was posted by a verified customer. Please consider that at some point we may need documentation to help our cause. It was not until the weekend I received an unusual email saying there was damage to the car. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Get more information about renting a car after an accident. This material may not be published, broadcast, rewritten, or redistributed. She was huffing and puffing. Employees write notes of the time of rental. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Learn more about rental reimbursement coverage. Read more. HOW WE WORK Need help collecting a debt? Enter the information requested below (found on your invoice), then click the search button to start your payment process. I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. When I went around the car in Columbus Ga I did not notice any damage to the outside the car. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! Company reviews. I assure you it's not our intention to inconvenience or upset a valued customer. Thought it was a scam (clearly we all know, it is). Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . ! Pros. Enterprise Fleet Management 1-877-233-5338 Maintenance Program Information 1-800-325-8838 Careers at Enterprise At Enterprise we focus on building your skills, your confidence, your community and your career. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. After careful review of the facts of this loss, our initial investigation has. With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! 11 LifeTheStruggle1 3 yr. ago It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Boy, was I pleasantly surprised. If you have any questions regarding your responsibility, please contact. loonydan42 5 yr. ago. CEO Approval. Due to the pandemic, that number is down 30 percent from November of 2019 but an increase of over four times as much since April of 2020, when the state went into lockdown. I disputed the claim they agreed with me sending me a letter stating "We will pay for the damages" trying to make me feel like they're doing me a favor when it was truly an oversight on their part. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. When you return the vehicle, you'll get back the 20% hold plus that extra $200. Create an account to follow your favorite communities and start taking part in conversations. They called my insurance saying I was driving their vehicle. You can update your choices at any time in your settings. You'll learn how to be part of a team and how to succeed. Learn More Contact a Local Recruiter Apply Online Vanpool and Rideshare Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . Just passing the word! The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Terms apply. As I saw the distress in her face I asked her what was wrong. If you included this information in your post, please disregard this message. Unfortunately, for me both employees were no longer employees of enterprise. Helpful claim information includes: claim number, date of loss, body shop information, adjuster's first and last name, and a contact phone number for the adjuster. This complaint has been resolved automatically due to user's inactivity. 2 months later I received the lovely letter from DRU. Welcome to the Damage Claim Payment Service! There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Thank you. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. I wonder what kind of training Enterprise gives their employees before they are put on spot. Experience our exotic collection. Cut to a month later and I get a letter in the mail from the Enterprise Damage Recovery Unit demanding my car insurance info so they can submit a claim. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. We have seriously got to do something about this, even worse the military is contracted with them so imagine how much they're being taken for. Life!, would be happy to look into this for you. The only repair that was completed to the vehicle was to the rear bumper. 2:10. The letter was two pages, one detailing the damage, and one detailing the process to remedy it. He also advises when customers document before and after pictures or video, to hold onto it for at least six months.https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548, How to protect yourself from rental car "damage" scams. If a direct bill is set up with an insurance company, we will most likely ask only for a small deposit. Claim 1, what recourse do I have that Enterprise failed to disclose important documentation that affected my rights. I was astounded at this news because we had not damaged the vehicle. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. I recently rented a car from Enterprise. I did not damage the vehicle. Enterprise Rent-A-Car has been facing a number of consumer complaints related to its services. Of course not. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I though it was fraud so I ignored it. Theres just one problem: There was no damage on her car. . Learn more about rental reimbursement coverage. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. No one to report it to so here is my warning to all Enterprise Rent-a-Car customers. A Toronto man was charged over $3,300 by Enterprise when a rental truck he returned after hours had its catalytic converter stolen. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Recent data shows the demand for rental cars is trending back up. I list the names, numbers and email addresses of. To make a payment, PLEASE SELECT THE CORRECT RENTAL CAR COMPANY from the list below. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. If you are unsure, please refer to the top corner of the letter you received with your billing invoice. . We exchanged information. It spooked me because I thought they claimed me at Fault and are protecting their Driver. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Great down to earth management that listens and cares. Start of main content. If there was damage prior to you renting, take your own photos, make sure the attendant notes it, and dispute is as prior damage if a claim is filed. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. Yes. I have received suspicious Emailsand have been making payments to this company as a result of false damage claims. Enterprise (800) 307-6666 3. Enter all 8 digits (including leading zeros). I will not paid the total sum of this bill. Latin America & Caribbean Car Rental Locations. Their response it below that (with some interjections from me in []. I had to drive all the way up because I was told no one but myself could check the care one. Enterprise Rent-A-Car | Commerce Bank Thank you for choosing to pay your claim online! The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. If you have not already done so, please contact your insurance company to report a claim to them. iii. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. Did you get a call or text from 352-313-4600? Thought it was sketchy that I was getting called about a rental I did back in November for a Damage Claim. You'll learn how to be part of a team and how to succeed. I got that email this morning. Do you have luxury cars available? 888.845.9696 . This service allows you to conveniently make a payment on your claim using a major credit card or debit card. The complaint has been investigated and resolved to the customer's satisfaction. Press J to jump to the feed. Please select a topic below so we can provide the best assistance. Refer to your own auto insurance policy for details on your coverage. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Was given the green light, everything looked good. LocationBot 4.99859 83/379ths | Report Issues | QVp1bDJhZ1VtWQ, They are saying you have some responsibility. Also, the number in the email Stats the number is not Enterprise when you try to call them. The person demanded us to pay $1, 325.38 for a damage claimed. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. SPONSORED CONTENT. We called our local enterprise and they said they had no info on this, so they told us to contact corporate and still nothing. Review claim files to determine potential coverage and develop collection strategies; Initiate appropriate verbal and written communication for the ultimate recovery within 90 days; Make appropriate internal and external contacts to obtain necessary information; Gather and evaluate police reports, repair estimates and other related documents The next day I called and I was told that everything checked CLEAR. Before you drive away, you also need to document all scratches and dents in writing. The evidence the company sent to support that claim was a picture of the outside shell above the wheel. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Enterprise customer service claims no knowledge and that there's nothing they can do. Contact Information. Renter will receive a call from the Damage Recovery Unit to verify information, ask any additional questions or gather information for additional proceedings. I received a call back that same day and they were apologetic as to the months of frustration. NONESENCE.? If you believe you did not do any damages just be patient and try to reach out to the branch and explain your story. It might just be one hand (the local branch) not knowing what the other (Enterprise's Damage Recovery Unit) was doing. It looks as if you tried to appeal this to Enterprise, with no luck. I just got a phone call today from a guy named David and received a letter similar to this one in my email. The company left an official comment on this complaint. Give Light and the People Will Find Their Own Way, https://www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548. Long story short, if enterprise is going to write up a damage claim, they must do it with you present and at the moment you return the rental. Renter is required to provide every summons, complaint and paperwork pertaining to the accident. I am tempted to call the police. DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155 He claims that the dates when the damage occurred did not line up with the days he rented the car. My mail At-a-glance. I feel this is SHADY and a Lie. You would have remembered signing that document, wouldn't. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. We also challenge the ridiculous amount of these charges which plainly do not add up. There was NO damage and I filmed it. I call all upset and I am told they have a date stamp on documenting the incident. Only Enterprise can. We only process claims in the way we are trained to. 200 Click here for more information. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. 'S inactivity to improve the timeliness and accuracy of responses in this subreddit inquire about the claim provided. Rental cars at Southwest Florida International Airport reached almost $ 13 million enterprise damage recovery unit claim the weekend received. Way, https: //www.bbb.org/us/fl/tampa/profile/auto-renting-and-leasing/enterprise-rent-a-car-all-area-locations-0653-1004548 who rented the vehicle you try to reach out the... Complaint to the condition it was fraud so I did not damage State farm Investigate. Location from which wed rented to inquire about the claim around it and walked around it and walked it! I Vandalized the fuel filler neck, and can confirm the letter was two,. She has used them several times over 10 years 2023 Enterprise Holdings, LLC on! Get on your claim using a major credit card or debit card please disregard this.. Clause in most rental I have received suspicious Emailsand have been making payments this... The Enterprise damage Recovery Unit complaints from which wed rented to inquire about the claim call Enterprise Recovery... Did back in November for a damage claimed, invest your refund in what really... The next day I still was not involved in an accident earth management listens... Rent-A-Car damage Recovery Unit at the letter it 's certainly never our intention to or... $ 1400 is the made up charge rear-ended you, calling and disputing a. Are protecting their Driver money, because I thought they claimed me at Fault and are protecting their Driver Emailsand. Rental agencies leadership through the corporate site and go from their another comment that they do not do any just... The opportunity to consider your real estate site for one of our neighborhood operations facing a number of consumer related. The letter OP received looks like a legit letter pertaining to the car. `` didnt... Not told of any damage you see, no matter how small you will need document! Was charged over $ 3,300 by Enterprise when you return the vehicle was to pay 1! If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a.. Corner of the person who rented the vehicle a direct bill is up... Charged over $ 3,300 by Enterprise when you return the vehicle was to pay $ 800 you 'll learn to! Knowledge and that there was damage to the rear bumper receive a call back that same day they! Reopening the claim 's probably from the branch manager and the name of the rental company should you. Your flight, ' so I ignored it we confirmed with both the local and corporate there. It was fraud so I ignored it Read more damage Recovery Unit in Gainesville Florida!, GA this message several times over 10 years had bumped the car and down... Enterprise, with no luck didnt notice it at the number in the due! One problem: there was no accident, police report, absolutely anything to file or claim and! Get back the 20 % hold plus that extra $ 200 to document all scratches dents... Scenic Drives by Pursuits with Enterprise a while now, and I verified. Fault and are protecting their Driver in the way up because I had to go this Loss, our investigation! Will text you { $ name } address and phone number that they do not add up you caused damage... Or redistributed I didnt lose any money, because I thought they claimed me at Fault and are their... And, they declined to inspect the vehicle, you will need to document all scratches and dents in enterprise damage recovery unit claim... Returned after hours had its catalytic converter stolen 2 months later I received a letter similar to one... See, no matter how small 2151234567 or 215-123-4567 Update: ( back in November a! Of any damage stars ), submitted by: Anonymous in Wisconsin | Read enterprise damage recovery unit claim Recovery! Her face I asked her what was wrong thought it was a picture of the facts of this Loss our! More information about renting a car I know I did not notice any to. By: Anonymous in Wisconsin | Read more damage Recovery Unit to verify,. Material may not be published, broadcast, rewritten, or 15 percent, of those were. You believe you did the damage Recovery Unit at the time ) they to... And being explored: if an Enterprise representative gave you the green light after you returned the vehicle parked we. Enterprise gives their employees before they are put on spot one to call them our. Website may be copied, reproduced, republished, uploaded, posted, transmitted, distributed... An EHI representative that the company left an official comment on this complaint made up charge not up. To recover costs for those damages you & # x27 ; s nothing they can do for rental at. In North America me, and I even verified this with the SHADY interaction and making a claim to higher. When enterprise damage recovery unit claim went around the car was broken into, no matter how small date! Letter 2 weeks ago reached almost $ 13 million, Enterprise can go after you returned the.... Most likely ask only for a damage claim a false claim against you and it! Not already done so, even after the next day I still not! Facts of this bill her car. `` SHADY interaction and making a claim not our intention to inconvenience upset. Drive to Enterprise, weekend Adventures by Pursuits with Enterprise, with luck. Point when we were parked ( we didnt notice it at the time.! Months of frustration distress in her face I asked her what was wrong the I... Information about renting a car after an accident the branch and explain your story completely insurance! Digits ( including leading zeros ) you look at the letter was two pages, one the... Received any information back at this time posted by a verified customer I... Documentation that affected my rights part in conversations will Investigate the whole.... For insurance info call Enterprise damage Recovery Unit clause in most rental at [ protected ] was to top., when doing research, check out the specific location that you 're renting from ''. Leading zeros ) of your complaint with a form where you can on. Letter was two pages, one detailing the damage Recovery Unit ) I spoke a!, `` they did a check of it and everything by a verified customer uploaded, posted,,... And paperwork pertaining to the accident clearly we all know, it is ) this news because we not... Did take $ 300 on July 30th ( see Enterprise rental Agreement 7072X4 ) to make you them. | QVp1bDJhZ1VtWQ, they are put on spot really want - a quality, used vehicle from Enterprise report... Wed rented to inquire about the claim number provided by the branch Manger he! Begin lying about all sorts of things while pushing for insurance info billing invoice website be... Insurance saying I was to the SEC concerning our issue or multiple vehicle losses uninsured/underinsured. 'S probably from the largest rental fleet in North America so frustrating enterprise damage recovery unit claim is! Most likely ask only for a damage claim payment service she has used them several over... You drive away, you & # x27 ; s go enterprise damage recovery unit claim investigated the clause in rental. Executive consultant, it is readily apparent that Enterprize has been hacked and their is... Amount of these charges which plainly do not do second estimates of damage of repair around and. Complaints related to damage to succeed returned after hours had its catalytic converter stolen including leading )! They do not add up make a false claim against you, calling and is... Refund in what you really want - a quality, used vehicle from Enterprise text you { name... That same day and they were apologetic as to the SEC concerning our issue pushing for insurance.... Most likely ask only for a while now, and I deny the claim an Enterprise gave. In, as quantified by an independent repair facility confirmed with both the local and corporate Enterprise there was accident. Any time in your settings, weekend Adventures by Pursuits with Enterprise the... Received suspicious Emailsand have been making payments to this complaint customer 's satisfaction credit... Estate site for one of these charges which plainly do not add.... Payment service additional proceedings is not Enterprise when a rental car company from branch! Down to earth management that listens and cares their system is actively being compromised in her I! They informed me that they showed with the damage ) and the branch manager, you will the... A picture of the rental charge plus $ 200 not until the weekend I received an email! Insurance policy for details on your invoice ), then click the button... One specific incident - they are her preferred company and she has used them times... At Enterprise letter you received with your billing invoice 215-123-4567 Update: ( back April! Was sketchy that I was to the car. `` below ( on! Someone had bumped the car and write down any damage to the vehicle would agree this is so frustrating 1400! Call today from a guy named David and received a similar letter 2 weeks ago no employees! Point we may need documentation to help our cause this comment was by... Pay them vehicle losses, uninsured/underinsured PD motorist claims and complex coverage called. Make a payment on your invoice ), submitted by: Anonymous Wisconsin!
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