We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. Coast Guard approved life jackets are available on a first come, first serve basis. For prepaid cards, we recommend that you have at least 20% over your payment due in order for our systems to read the cards. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. I have brought my kids to this location many times in the past and they love it. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. Resort officials say they will offer full refunds to all guests. Property at a Glance: Great Wolf Lodge Charlotte/Concord. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . In my opinion they should have honored our original booking price. Same with the "premium seating tables"-- we almost rented on and I'm SO GLAD we didn't: way overpriced and you're unable to supervise your children from them. So half of the water park was closed on a Saturday. There are also lockers available in the water park for guest use. You may observe some of their regular drills performed during operation, which provides real-life practice. To find more, please read our Privacy Policy and Cookie Policy. 2-3 nights is best. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. Community Rules apply to all content you upload or otherwise submit to this site. Do I have to add children under the age of 2 to my reservation? Use one to reward your favorite people. Huge downside though: the bathrooms. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. When setting up a reservation online, we require the number of children under 2 to be listed. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. She cancelled the reservation and issued my refund. The room was okay, but we didn't spend much time in the room anyways. The CDC has also said there is no evidence that COVID-19 can be spread by using pools or hot tubs. Please see a Pack Member for assistance. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. We require guest checking in to be at least 21 years of age. Does the lodge offer a commissionable rate for travel agents? We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. It was more crowded and less fun, but still had a good time. What is the common attire and footwear for the water park? Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. Qu necesito mostrar cuando llegue al resort? This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Great Wolf says it remains in close contact with officials and plans to share updates with guests when available. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. The resort will close on Sunday, March 15 at 2 p.m. Please be advised that dates are restricted and based upon availability. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You would only forfeit your deposit if we couldn't rebook your getaway at all. Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. We do have a locker room with small lockers available for your use. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. Our only complaint was that my kids both scraped themselves on the bottom of the lazy river a few times each day. Just go here! They cannot be used for packages or any onsite charges. We went to GWL in March 2020 after covid began, but prior to lock down. People want to wear their towels back to their rooms, and don't want to have to walk back to the waterpark to return them. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Each floor has a designated vending machine and ice machine area. I again contacted customer service via email, no response this time. 2 minute read. By providing us with information about your needs the Culinary Department can assist with your dining options. However, you are welcome to play in the water park as early as 1 p.m. Can we bring our own puddle jumpers/life jacket? I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. What happens if there is inclement weather? I called customer service to change our reservation to the Sandusky locationand NO DEAL. This includes our restaurants, spas and MagiQuest. Debit cards are not recommended and will be authorized and held to company policies and procedures. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Learn More About Great Wolf Resort's Privacy Policy. Of course not. Why is there a maximum occupancy in the suites? We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Tax exemption is not available at the Grand Mound location. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. It refunded many customers, but some fell through the cracks. Diaper wearing guests are asked to wear a protective swim diaper. The women's room was utterly disgusting. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. It is mostly a money-suck designed to constantly up-sell you to the next lever to get as much money from you as possible without a focus on the guest having the best experience.- To reach any activity or the water park you have to walk through a huge, over-priced arcade of flashy lights, with most things rewarding simply tickets or toys via those rigged grabber-machines. The staff at Zender's resort were extremely pleasant on the phone and seemed to actually care about my experience, whereas the GWL staff did not seem to care about working with me in order retain a happy customer. Reserve your cabana today! However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. February 19, 2021 / 8:00 AM Review tags are currently only available for English language reviews. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. Tripadvisor performs checks on reviews. "It should fall off in three to five days," she said she was told. The Lodge assigns suites on the day of arrival. Waterslides and our elevated attractions are not wheelchair accessible. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). . The incidental hold is $100 per night. The room was okay, but we didn't spend much time in the room anyways. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. Please be advised that if the crib is not returned upon check out there is a replacement charge. "We were, like, 'We need something with water.'". Consulte nuestros Trminos y Condiciones para tener informacin detallada sobre nuestra Poltica de Cancelacin. We cant wait to go back. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. Great Wolf Lodge offers a full spectrum of dining options for your family. "He had a really good birthday," Walker said. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. Can I request a particular suite style during check in? We booked 2 kids cabin suites ($800+/night each). Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. Can I add Bonus Deals on top of point redemption? 2023. 2023 Advance Local Media LLC. Larger items, such as luggage, will need to be kept in your suite or vehicle. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. No problem! If all of this sounds like pure hell to you, dont go. There have been no reported cases of COVID-19 at Great Wolf Resorts. Our water park utilizes state-of-the-art water treatment equipment to ensure our water quality exceeds health code requirements and we sanitize our water park floors every day. Suite style preference must be booked at time of reservation. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. We ask that guests shower before and after using the water park and we ask that guests follow the CDC's 6 Pleas for Healthy Swimming, which include taking children to the bathroom often and not swimming when ill. (www.healthyswimming.org) We also ask that diaper dependent persons wear a swim diaper. Always keep your child within arm's reach and if your child is in the water, you should be too. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. I contacted customer service and they assured me that was not the norm. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. But Great Wolf Lodge is hoping the reopening process is sped up. The arcade area seemed newer and perhaps a little cleaner, but it's a total money suck-- the game cards are expensive, and the games themselves are expensive.The Howlin' area in the way back past the pools was insanely disappointing. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. We recently went to GWL for a mini family getaway-- and it was our first experience. Room check-in does not begin until 4:00 p.m. or as your room becomes available. Please check with the front desk or your Lodge Life to find the location. Members can see their points earned in their profile ongreatwolf.com. February 28, 2023. The other on site activists were less than impressive as well. Yes! She cancelled the reservation and issued my refund. Our resort is operating cashless; please be prepared to use a credit card or set up your lodge wristband to make purchases. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Besides water park admission, what other uses does my RFID wristband have? In addition, we would like to remind parents that although we have award-winning lifeguards, they are not a substitute for responsible parental supervision. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. The kids had a fun, albeit an expensive weekend ($600+/night). We just spent a week in Estonia and Finland. For breakfast, the line for Dunkin Donuts was literally more than 150 people long. What is the minimum age requirement to confirm a reservation? They were fun too. Taxes and fees that are shown are estimates only. And if you haven't met Mr. Doug, you haven't met fun! Due to covid they only clean upon request which was fine with us. So, don't request extra towels - they will give them to you and if you miss the small sign about the towel charges they won't tell you!- All the young kids liked the MagicQuest game. Find answers to our most frequently asked questions below. Expiration is subject to change. ", Elizabeth warns "Beware of double charges.". Yes, its expensive. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. Grilling, cooking, birthday candles or any other types of open flames are not permitted in suites, patios/balconies or on resort grounds. Bonus Deals are tailored to individuals. Points are earned on qualifying stays of twonights or more. Country Inn & Suites by Radisson, Traverse City, MI. How much does the lodge require for incidentals? Can I get it back? The resort's six-story hotel, 95,000-square-foot . No es permitido traer comida de afuera del hotel, al parque acutico. They did nothing to clean the feces or to make it a safe clean place for kids. While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. For the health and safety of our guests, service animals are not allowed in the pools and attractions of the water park. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Can I bring food or beverages from home or an outside restaurant into the water park? Tenga en cuenta que los juguetes inflables no estn permitidos en el parque acutico. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. Please see our partners for more details. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. Cabanas are available to rent daily for your family's comfort and convenience in the water park. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. We can assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. For information on water park hours, please view our Indoor Water Parkpage. This is customer service at its best. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. The new "one day" rule that requires a Covid test for return to the US can present some difficulties and expense before you return home. Points will display on the home page and can be redeemed during booking. Sower heads and controls are not at all kid friendly. 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