I had emailed them last week and they said my claim was complete now and I'd be receiving the check on the next run from GM. i called Cadillac after i heard about this lawsuit I just had my mechanic try to fix my Cadillac SRX headlight problem today. The plaintiffs are represented by Berger & Montague P.C. I am having the same problem in California . I got it fixed by body shop for 1100. Am currently trying to see if I can join or even start a new lawsuit. 4.8 of 5. I think they are so dim too that I never get flashed! $265.99 ( Review) Very Happy! Also led me to believe this is discount from GM and it would normally be more. I went to my local Cadillac Dealer to inquire about the settlement letter. I had to replace my driver side head light as well. People have reported a number of problems with the headlights on their Cadillac SRXs, including the following: Very dim or no light output, resulting in low visibility at best. Cant see the road lines. I dont have an autmatic lift gate or heated seat. March 18, 2022, 9:47 am. Attorneys working with ClassAction.org no longer need to hear from people who had problems with their Cadillac headlights. information here is for reference only. I received the letter from my dealer and made the deadline. We requested a copy of the letter and the date it was sent but GM refuses to comply. Now j have two new headlights I cant see out of. How is it possible that a company can be so irresponsible. I have a 2010 SRX with same issue. Cadillac SRX. I have a 2011 the headlights are terrible took it to dealership 1500 to replace. Would your car be worth as much to you if you could not safely use it before dawn, after dusk, or in bad weather? Never again. Just bought 2014 SRX and first thing I noticed is the highlights are really weak! Would like to know what options I have as well!! This new class action suit was filed against General Motors in the U.S. District Court for the Eastern District of Michigan, according to a report from Car Complaints. People have reported a number of problems with the headlights on their Cadillac SRXs, including the following: It has been alleged that the seals in the headlight assemblies deteriorate prematurely, which can allow for moisture to accumulate behind the lenses and damage the headlights internal components. 2015 SRX Mine are bad as well. claim # 1120959. ANGELA COX With our exceptional choice of Cadillac SRX Euro headlights , Cadillac SRX halo projectors and other styles in custom headlights for your SRX model, extending your driving visibility and giving your Cadillac a striking new look has never been more simple! These defects result in damage to assembly components, such as corroding igniters and burnt-out bulbs. December 20, 2021, 8:26 pm, Craig Sharpe Cadillac Forums is the perfect place to go to talk about your favorite Caddys including the ATS, CTS, SRX and Escalade. UPDATE: On Aug. 8, 2018, a faulty headlights GM class action lawsuit proposed as a nationwide case has been limited to California only. We went to the dealership we purchased it from and they were no help. LIST OF PARTS with links:SRX aftermarket headlights: https://amzn.to/3A3SydZSRX aftermarket fog light kit: https://amzn.to/2DBp3G4LEDs for the headlights: h. According to a class action lawsuit, the 2016 Cadillac SRX dim headlights allegedly prevent owners from using the vehicles at night unless the lights are set to high beams only. Regards, Instead, the complaint alleges, the old components are simply replaced with identical ones that will eventually have the same problem. awesome car love still would love to own another low miles one but no space! document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Buy aftermarket. November 18, 2021, 4:49 pm, I have been trying to get my headlights fix or replace because they are so fog up now l have a 2011 SRX Cadilac and Cadillac dealership wont do nothing, Gary Larkin I am so distraught. The new class action lawsuit was filed against Cadillac in the U.S. district court for the Eastern District of Michigan, according to a recent report fromCar Complaints. Example: "Bad Brakes", "Toyota Recall", etc. Bought 2015 SRX August 2018. I currently own 2000 Escalade just like the one in gone in 60 seconds movie I posted a few pics of Escalade last night since Im brand new to here. My local dealership wants to charge me over $1,900 to replace them. 100% reimbursed. Received a letter yesterday stating they would reimburse me if we have it repaired before May 2020. I reused the original lamps, nothing was wrong with them. LincolnLarry This website is not intended for viewing or usage by European Union citizens. Whats happening with this car only after 5 years . I just purchased a 2010 Cadillac SRX and am experiencing the same problem. Ouropen list of investigations can be foundhere. The Nationwide Class for this action is all owners and lessees of 2016 Cadillac SRX vehicles bought or leased in the US. Why hasnt something been done with this. The experts gives all the information, facts and technical details to the writers and then the editors make sure that the guides are to-the-point, easy-to-read and made JUST RIGHT for you. Who can you trust?? CERTIFIED SERVICE. The final result is much better than I expected. I hope everyone affected by this will follow. Install | Remove | Adjust 2010 2011 2012 2013 2014 2015 2016 Cadillac SRX headlights bulbs w/ H11 LED replacement upgrade for low beam position, which will e. They will not honor the recall. All Rights Reserved. Cadillac has agreed to reimburse some SRX owners for their faulty headlights at a cap of $1,600. I thought I was going crazy not being able to see at night. Purchased from Cadillac dealer in Ca Participant. Same exact issue ..NO headlights. Add me I had to replace mine so i didnt get killed and filed a complaint. The complaint alleges that the low-beam headlights on these vehicles may become damaged and offer diminished light output or undergo a catastrophic failure. December 18, 2021, 12:45 pm. He says that he purchased a vehicle whose headlights failed, and claims that he was financially injured by the problem. For more information on how we collect and use this information, please review our Privacy Policy. Yes this is telephonewildone @gmail .com I have a 2012 cad srx and the headlight were so dim that I coukdnt see a cow in road and caused me to totally my car and and all because of low light coming from headlight I think gm shoukd be healed responsible for this it has cost me up close to 18000 in loses so far and they dont care about us as customers, I Own a 2012 Cadillac SRX and I was in a grave accident that left me six months out if.The driver side was wreked totally and guess what? George Prewitt Im in Florida just paid 2000.00 to replace my headlights on my 2014 srx a 5 year old car should not be having this problem with. Team BalancedVehicle.com is a team of auto experts and experienced editors. Parts: (253) 321-5771 . I have been waiting for about 6 months for my reimbursement as well. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada. Complained but was never told about this problem by Tustin, CA, Cadillac. Hi everyone, Cadillac Newbie here. The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Ive cleaned the lenses with the 3M system. How do I join this Class Action suit? Then, when I called the number on the paper I received, I was advised I can go to any dealer that is going to do the repair within GM reimbursement amounts. Just replaced mine that burned out due to moisture. Trying to find out the status of my claim I understood the letter was if I was having a problem to go to my dealership I was not having a problem at the time I received a letter but I am now would like your help. November 18, 2021, 1:34 pm. Do not have dims at all now. Can someone please help me join lawsuit. The extended warranty does not cover this!! . I now am going to have to locate me a lawyer to represent me. "The TSB explained the repair procedure in far greater detail, which included replacing the wiring harness and inspecting the connector for discoloration at the bulb interface. The GM lawsuit. Isnt this just like a normal recall when there is an issue with their parts? Are there a class action lawsuit for 2013 l SRX Headlights and Cue screen in Louisiana File complaints with the NHTSA, Cadillac and GM. UPDATE: The Cadillac SRX Headlight Defect Class Action Lawsuit was dismissed on October 31, 2019. Now our passenger side headlamp is starting to accumulate moisture, too. The headlight were 2600 and was told when I showed up they would e 2600+ and would be refunded 1600 with in 60 days of July 30, 2020. Required fields are marked *. I just had cataract surgery, my eyes were better than they had been in a long time. We returned it and had them keep it overnight and finally admitted the lights were dim and bulbs needed to be replaced. November 18, 2021, 1:40 pm, It is not a lens problem. So we ended up staying at a hotel and left out at daylight. Electric Vehicles (EV): 1-844-515-1420. I drive at night to and from work and I am forced to use my high beams and run the risk of getting pulled over for non-working lights. I too want to join. https://topclassactions.com/wp-admin/admin-ajax.php. Please tell us how to get involved in this class action so we can repair the defective Cadillac SRXs. forms : { It was unfair to cover some SRXs for 10 years and the rest of us for less or not at all. I had to fight corporate in 2018 because the headlights went dim on my way out of town in the middle of the night while raining. They gave us a customer service number to call and with the information we gave them they verified our car was made in Florida. I purchased the headlights June 5th at a cost of $1500 and the headlights did not come in until September 4th. Top Class The Cadillac owner who filed the lawsuit says the "vents that allow air flow to maintain pressure and prevent the lenses from cracking increase the tendency for water to accumulate and condense in the housing units.". They then gave us an e-mail address to write to and a claim number. The deadline to submit your claim is June 1, 2011. Still driving with brights when I absolutely have to be out at dark. November 19, 2021, 10:43 pm. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. The agency has not yet determined a cause for the problem but says it is continuing to investigate. There has to be something we can do. This so not fair. your claim status, claim form or questions about when payments are It cost me $669. Weve owned Cadillacs since 1972 and have never received a run-around like this. I have a 2014 SRX and my headlights are really dim. Dealership wanted 2200 to fix the problem. Air bag did not deployed! A list of open investigations and have a extra $1200.00 to pay for the repair. Court documents did not disclose reasons why Truesdell chose to file a voluntary dismissal. November 17, 2021, 10:06 pm. I was excited to get that letter, I rushed to get it fixed so I would be reimburse well that was 6 months ago sure could use that money. Total Cost 333 dollars for new upgraded fixtures. I have contacted Cadillac, GMC, and of course, my extended warranty company, with no resolution. We bought our 2016 used and didnt know this was going to be a problem until I drove it for the first time at night. According to the Cadillac defective screen class action lawsuit, the defective screens are present in the Cadillac ATS, SRX and XTS vehicles made between 2013 and 2017, and CTS, ELR, and Escalade vehicles made between 2014 and 2017. QUESTION: Is this lawsuit still in process, or has it been settled? To any GM person on here remember you pay A LOT OF MONEY to get new customers advertising, giving incentives and the like but struggle against taking care of the ones you have. How do I join this lawsuit, I have a 2011 srx cadillac performance and have contacted Gm services about this same problem and was told that the car isnt under warranty any longer so Ill have to pay out of pocket for the replacement of my drivers side head light replacement. Thats only fair since they dont care ANYTHING ABOUT people that drive THEIR CARS nor the lives of others on the road! Im STILL having issues with mine. We want a full recall for all owners 2010-2016. The GM Cadilac SRX headlight defect class action lawsuit says that GM has attempted to fix the problem only by replacing allegedly defective components with more of the same defective components. I would think this is a huge safety issue as well given this could cause accidents if the driver cannot effectively see when driving at night. December 16, 2021, 4:26 pm. Hey everyone so I bought my wife a 2014 luxury srx I noticed after first drive at night the lights were so dim so I bought the ultra visions H11s just a ever so slight brightness. Arlene I just got off phone with a GM Settlement Administrator the poor guy on the phone did not know anything about the headlamp replacement reimbursement cost all he would say is that GM would start sending our checks Aug.1 2020. I am upset about the deadline to have the lights repaired. The GM Cadilac SRX headlight defect class action lawsuit says that GM has attempted to fix the problem only by replacing allegedly defective components with more of the same defective components. This is my first Cadillac also. 2014-09-19. Exactly! I spent 4 + hrs in the garage (and run out of batteries to record everything), but I made it. Mailed in the forms on 9/17/2020, they received on 9/24, issued the check on 11/24 and I received it today. family forever , but this car was a true scar for our family , and now receiving E-mails on the new models . I need it for my reimbursement request and Im using a blank claim form. Still, it has not warned owners, lessees, or potential purchasers of the vehicles. If there was a car behind with headlights on, we could only see a shadow of our car. that reports on class action lawsuits, class action settlements, I have a 2012 Cadillac and I have a problem with both lights. This suit, which was . I have the same complaint about the headlights in my 2014 SRX. The driving . It rained again all last week and the bulb went out again! We are available to chat: Monday through Friday 8:00am - midnight. I received a ticket I had to fight in court. I have been denied reimbursement for this expense. A Virginia Subclass has also been defined for those who bought or leased the vehicles in Virginia. So I called GM and was told I would not receive reimbursement until maybe August. Cadillac replaced my CUE system for $50.00. Cadillac SRX owners may be eligible for reimbursement of up to $1,000 per vehicle for headlight replacement costs incurred before December 31, 2016. November 21, 2021, 7:06 am. In this video I'll show you how to do it. Actions does not process claims and we cannot advise you on the I called customer service they told me I only had 90 day from the date of the letter to have them fix this problem . So disappointed with Cadillac. Lucy Reilley The deadline to file a claim is December 31. Have written several letters to GM corporate office beginning in 2018. Now it is almost May and have not received reimbursement check. My SRX is a 2014. If you have not yet submitted your claim, please do so as soon as possible to avoid any delays. Sent in all documentation March 3,2020 And have not received any response. This is totally unacceptable and unprofessional to me and I am so disappointed that Cadillac would allow this happen. To think I have to pay out of pocket to repair them is unbelievable. Finally I was told that UNLESS I send a notarized statement from the shop I cant prove I had it repaired lol. Top Class Actions is a legal news source Last year I paid the Cadillac approximately $400.00 to install new bulbs. Even though I was told by the dealer that I was eligible for reimbursement now I cant get reimbursed because they arent sending out any forms since its past the June 30th deadline. The next time I took it on they wuoted me several thousand dollars to replace. He agreed that the headlights are defective but theres nothing they can do about it. Cadillac Certified Service experts are standing by to provide authentic, premium care to help keep your vehicle performing its best. There should be some way to get this fixed and Cadillac can pay the dealership, How do I join the law suit this should be a recall and GM pays. I get a lot of BS from Cadillac Customer Service. I have a 2016 SRX. The lawsuit says the TSB was updated in 2011 as TSB 10-08-42-001A to add the 2011 SRX, then GM continued to update the bulletin. It seems like this is something thats happening commonly and shouldve been fixed as the years kept coming. California consumers may exercise their CCPA rights here. Because Canada is an entirely different country over which U.S. courts have no jurisdiction. I have a 2015 SRX that I have to replace the Right side headlight assembly how do you get Cadillac to reimburse me? he inherited when his mother passed away. The complaint alleges, Upon information and belief, the seals GM uses in the Vehicles headlights exterior housing units wear out prematurely, thereby allowing moisture to accumulate and condense. Returned it and they told us the headlights were working. File complaints with the NHTSA, Cadillac and GM, William L. Powell Moisture accumulation behind the headlights, especially when it rains. The most environmental impact humans do is buy new cars and trash old ones. Replaced mine and now theyre bad again, very expensive. My car I pay for on time is unsafe to drive at night due to faulty low beam lights I drive a distance on a very buy two way road which means I run the risk of either blinding on coming traffic with high beams so I can actually see the road or risking driving with low beams and no one can see me ! It is totally unsafe and unacceptable. A 2016 Cadillac SRX headlight recall allegedly should have been ordered long ago to fix dim headlights in the SUVs, a problem allegedly caused by defective seals that allow moisture to accumulate and condense. GM must be directed to correct the problem. My lens arent clouded, but the low beams are really dim. I'm satisfied. Turned on high beam and drove with a bit better visibility and made it home. Would I be able to be a member in this case? There is a ton of evidence out there. Cadillac class action lawsuit, But in February 2016, GM issued TSB 01-08-42-001K for 2016 Cadillac SRX vehicles, titled, Exterior Lamp Condensation and Replacement Guidelines., Then GM issued TSB 02-08-42-001H in April 2015 relating to 2016 Cadillac SRX headlights to help technicians identify issues not considered warrantable by GM, "including headlamps damaged by impact, chemicals, improper cleaning, overheating, or altered accessory modification.". Im hoping to buy a 2025 Cadillac Lyriq. January 15, 2022, 4:16 pm, Owe dont drive our 2014 after dark because of this. California consumers may exercise their CCPA rights here. This is crazy! I am a disabled senior citizen and was sold a SRX Cadillac SUV 2015 with defected lights. JavaScript is disabled. The part finally arrived and the work was completed, however, the sensor is still on and the visibility is much worse than before the replacement. }); Let me know For a better experience, please enable JavaScript in your browser before proceeding. I am so scared to drive my car at night, I plan everything around it. However, to know that it could happen again is not acceptable! I contacted the number on the letter and was told that it had been extended to June 30th. . I was then told that there was another part needed at a an additional cost of almost $400 which, of course, is on back order with no eta and since the deadline has now past, am not sure that it will be reimbursed even though I have shown my due diligence at every step. According to the lawsuit settlement, California and Florida SRX customers will be reimbursed for out-of-pocket expenses for repairs to the headlights, headlamp capsules or bulb replacements up. Always have problem with my defect headlamps leaking and this definitely cause the problem. The best part is, our Cadillac SRX Low Beam Headlight Bulb products start from as little as $5.11. There are a lot of design problems with our 2014 SRX. Pathetic effort from Cadillac eh? The Fora platform includes forum software by XenForo. i have 2004 SRX and have the exact problem with headlight flickerin and finally burned out The complaints are organized into groups with data published by vehicle, vehicle component, and specific problem. Problem: low beam headlights on 2014 Cadillac Srx: with age, the low beam headlights become too dim to drive at night even though there is nothing wrong with the actual headlight bulb. Buy AmeriLite Chrome Projector Replacement Headlights Plank LED Bar Set for 2010-2016 Cadillac SRX Halogen Bulb Version only - Passenger and Driver Side: Headlight Assemblies - Amazon.com FREE DELIVERY possible on eligible purchases . I almost hit a kid who was walking in the road because I did not see him until I was almost upon him. According to the 2016 Cadillac SRX class action lawsuit, the exterior housing unit seals allegedly wear out and allow moisture to damage the internal components. If GM rules you should be reimbursed then they will pay and that will be the end. i want to be part of this class action. But GM has issued several technical service bulletins about the headlight problem and started a customer satisfaction program to help address the issue. Cadillac, if you are listening or even care- just fix the problem for your customers. We bought a 2014 SRX in 2014. December 20, 2021, 8:28 pm, LincolnLarry . } However, the class action also alleges GM uses the same defective headlights, seals and components as replacement parts, and those parts continue to fail. Page 1 of 11 | Showing 1 - 15 of 160 results. This was a problem with the light they produced. I still have 5 years to pay on this car! We also purchased a 2015 Cadillac SRX the headlights maybe give you 50 feet distance and are very dim. Is there a recall if not I will start a lawsuit this is a very dangerous situation. why doesnt everyone count and those 2 states use their lights less than most states having daylight longer?? I dont This is such BS!! What a joke! Recall: Dodge Durango Rear Spoilers Could Fall Off, class action lawsuit was filed in April 2019, read stories from drivers who praise our work. Sign me up. Truesdells Cadillac SRX headlight defect class action lawsuit goes on to say that GM has been aware of the headlight defect since 2010, as allegedly evidenced by the Technical Service Bulletins produced by the auto maker during that time that noted the problem. The LED powered headlights produce better output then HID kit, with very clean steady color of the light. Will be contacting them soon! How do I join this lawsuit. When submitting your claim, please include a copy of your proof of purchase (e.g. CLOSE. Same here, I would really like additional information if possible. But I have a 2008!!! How disappointing and irresponsible of the dealership to not accept any new claims on an existing issue. file a claim anytime 24/7 via mobile app, online, or phone. Now Cadillac tells me, out of the kindness of Cadillac heart, Cadillac will charge me $2000.00 to fix the car and If the problem is indeed Cadillacs problem, Cadillac will then reimburse me all but $281.00. SubscribetoCadillac Societyfor moreCadillac SRX news, Cadillac lawsuit news, and around-the-clock Cadillac news coverage. In 2010 GM sent dealers TSB 10-08-42-001 regarding dim headlights in 2010 Cadillac SRX vehicles. David K No help! 16. Replaced passenger side , about $1800.00. He told me about the hundreds of complaints and the class action suit. Consumer that bought SRX cadillac doesnt matter what year should start new class action I have replaced the head light bulbs 3 times in my srx and I can only still drive it doing the DAY! November 18, 2021, 9:07 am. I contacted GM about filing my out lawsuit in small claims. Wow, so much class, such high ethics.Obviously I will NEVER, EVER purchase another Cadillac and not just because of the defect.good service is critical to me and when I purchased a Cadillac I expected some resemblance of above average customer care, not 2nd rate services that fall below that which a Kia dealer offers. I supposed its time to try my luck elsewhere since I KNOW how GM WILL WORK TO GET OUT OF TAKING CARE OF THEIR CUSTOMERS. Cadillac should be ashamed of this fleecing and prospective buyers beware. Click Change Settings if you want to tailor the use of your cookies. I am completed frustrated.. How do I join? Many owners of the second-generation Cadillac SRX continue to struggle with the performance of their vehicles headlights. No big deal. Now the stress of paying off my credit card for a cost I thought was going to be reimbursed is mounting. 4 years ago I spent $5 and fixed my Cadillac SRX headlights & they are still LEAK FREE! There are kits you can buy at Wal-Mart and most auto supply stores, amount others, or many auto shops will do it for you. Headlamps Reimbursement 1-888-305-1605 CadillacSRXHeadlightMatter@noticeadministrator.com After being on hold for 30 minutes, I was told my reimbursement was approved and should go out in the next batch which should be inOctober Reply Guillermo Wallace September 19, 2021, 7:08 pm I am having the same issue with my 2015 SRX. I have the same problem. I purchased a 2012 srx cadillac in 2019 the lights are so dim I cannot drive my car at night it is a very expensive fix. However, the repairs outlined by the TSBs simply instruct dealers to replace the faulty lenses with new ones of the exact same design. The out of pocket expenses for a manufacturing defect. We have a 2012 SRX Cadillac. Please Help Thank You, I have a 2011. What are my options. Sarvarie Cowan PS its not confined to the SRX or even Cadillac. I cant even see a person or animal if they were on the road at night. I changed the lights to Brighter ones. Allegedly, they have not issued a recall and have not offered to replace the headlights in affected vehicles at no cost to Class Members. An owner would need to file a similar suit in Canada. ), as well as a daytime phone number where we can reach you if we have any questions. I was told it was mailed but I never received it. That is a ridiculous amount of time to wait. Cant drive at night at all anymore It was so dangerous to drive my vehicle at night due to almost no light coming from the headlights that I had them replaced and filed a reimbursement form and Miguel at Cadillac called me today to deny my reimbursement of $1,858 because my VIN was not on the list. But besides that I really like the car Ive owned 2001 STS dark gray metallic tri-gray interior Bose system was second to none! Message. November 18, 2021, 8:12 pm. Completely resolve water, condensation, and moisture in your. 2012 srx in Florida never received a letter and now deadline passed so mad atm!! No more. Bought a 2013 Srx used as a certified used car. Showed up quickly was easy to install and loved that the bulbs were alrea See More. We should have some rights. Payment & Price. This is a serious safety issue. Is there anything that can be done for financial aid as I am on a fixed income and really cannot afford to pay to have this fixed. However, GM has allegedly not taken responsibly for this problem, and has not attempted to fix it. They said we should have received a letter on this issue. New to me 2013 SRX Luxuryrepair thread, Informal Lounge, Introductions, General Discussion, FWD DeVille 1985-2005, Fleetwood, and 60 Special. Just crazy! 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