Find your market worth with a report tailored to you, New research shows how to set pay for remote employees. But generally, we try to stick to our six- to eight-week plan. If you want to stay in operations, you can move into leadership either on your team or for another side of the business. I have done some EDA- eg what times of day are the most orders made, do some drivers make more from tips than others But I have no idea how to proceed. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. Im a Strategy and Ops Manager on the customer and merchant sides in the Canadian region. While people are preparing to land a product management job, this is one of the most important factors they must consider. Passed the take home test and about to do the behavioral + case interviews. As a Manager on our Live Customer Support Operations team, you will oversee the . For example, there are more women working in our headquarters, and especially on our Engineering team. The interview will last up to 30 mins. , How do you cope with being overburdened or underperforming? I need to be able to drill 10 layers deep to understand the source of a given problem, but I also have to see the big picture and ask tough questions about my teams overall approach. Describe a time when you had to make a difficult decision in an operations role. If you're a software engineer with serious aspirations, don't work here. Your core PM competencies (product ideation, brainstorming, prioritization, MVP thinking, execution, metrics and iteration skills), as well as your experience in the field. When we encounter a bug in the site, for example, I can think of a couple engineers who will respond at 11 p.m. on a Friday night if I need them. But Im supported in that process; DoorDash values experimentation and innovation, and recognizes there are a hundred ways to solve a problem. The interviews are challenging due to the amount of decision-making involved in the process and the inclusion of a broad range of topics with a variety of questions. New York City Metropolitan Area Co-Founder coBlossom . In this tutorial, we are going t Introduction We address this by emphasizing communication and collaboration, and we err on the side of over-communicating to make sure were getting the right information to the right people. But here, its welcomed. By developing regional experts, were able to quickly learn whats worked in one market and apply those practices to other cities. Launching is an investment. And the operations side of the business is incredible, that's where the real exciting part is. Then we do our best to bring desirable merchants on board. Share Operations Manager Interview Questions. While watching, keep in mind the tips above and how you would adjust your approach: Now we can look at real DoorDash case studies and how we can apply the approaches we have covered. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. What are the top three traits you look for in a company? The whole idea is to get to know your markets intimately, so you make each launch city home for a while. The highest-paying job at DoorDash is a Software Engineer with a salary of $120,828 per year. Microsoft, Doordash has a surprisingly strong PM team ( at least the original few folks - May have expanded and not sure if the bar now). Im also teaching them to be leaders themselves. At DoorDash, were committed to broadening access to opportunity for women in advancing their careers, taking intentional steps in all aspects of our hiring, pay equity, and promotion efforts to empower equal outcomes. Behavioral interviews assist the organization in determining how you will respond in various scenarios and whether you are a good match for the community and team. Analyze the provided data and generate some specific recommendations on how our business can improve. Is the prioritization a product execution question? Discuss the transparency offered by blockchain in the context of intermediaries. How do you stay current with new technologies and techniques? You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. Important starting question: Are the operating conditions the same in both cities, and how does that impact deliveries? Lets say youre working on Doordash demand-side deliveries. Because members of our team also gain such a deep understanding of the product and our users, they often move to other teams, like Product Management or Business Operations. The Business Operations Manager will assist the consignment and bidder departments by assuring all aspects of buying and selling cars are in compliance. Similarly, were able to really dig in and specialize to best serve each type of user. 22 17 Related Topics Interview Questions. Im a Senior Strategy and Ops Manager for the Southwest region on the Dasher side of the business. Interview questions for operations manager designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. Tell me about yourself and why you want to become an Operations Manager?Q. Get more from your neighborhood. One is delivery volume: Are we getting more orders and growing every day? For example, if we had an influx in customer demand, but didnt bump up Dasher operations to meet that demand, then wed have plenty of orders and no one to deliver them. They oversee budgets. Inclusive Leadership Thanks in advance for the help #doordash #interview #doordashinterview #operations #ops #product #tech #pm #strategy I dont believe that experience in the on-demand space or in the food industry is necessary to be successful at DoorDash. In New York City where the buildings and restaurants are packed together tightly, Dashers may rely on bicycles or electric scooters. Facebook, Go to company page Furthermore, when you go on-site for interviews, you will be able to speak with the stakeholders. The community relies on everyone sharing. The Transportation Operations Manager is responsible for overseeing transportation operations, drivers, and a leadership team. We also pick the brains of any Launchers who visit our office. Provide any supporting analysis and state your assumptions in your work. Form a hypothesis. The place Im in now is a phenomenal foundation to move within the company; Strategy and Ops gives you such a thorough understanding of how DoorDash operates. Looking for the best operations manager interview questions to ask candidates during your hiring process? This can be used as a marketing tool to encourage Dasher sign-ups. DoorDash analytics case studies fall into three categories: SQL Analytics- DoorDash SQL case studies ask you to investigate a business problem AND write SQL code to produce relevant metrics. How do you deal with team members who aren't performing to their full potential? How efficient is a given Dasher, and are we paying them accordingly? What improvements will you make to Doordash? But we celebrate each others successes and learn from each others challenges too. How do you handle unexpected events or changes in operations? _A **common table expression CTE ** is a temporary named result table produced by a SELECT, INSERT, UPDATE, or DELETE statement that can be utilized in another statement._ The CTE is a powerful SQL element that aids in query simplification. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. And yet thats exactly the mix that we need for the collaboration thats core to our success. Pay, Whether you are hiring a single employee , or an entire department of, The labor market is a strange place right now. Thats invaluable. The first interview will be conducted over the phone with a product management recruiter. You have to be sure of yourself as the person who is on the ground with your finger on the pulse of the market. Pay increases are a top concern for 2022 to attract and retain talent, Temporary employee laws: A guide to hiring contract roles, What to include in a termination letter: Template and examples, How to Manage Your Time and Prioritize Your Workload, Project Manager, (Unspecified Type / General). Filter Found 39 of over 1.5K interviews Sort Popular Popular Most Recent Oldest First Easiest Most Difficult Interviews at DoorDash Experience Positive 15% Negative 77% Neutral 8% Getting an Interview On average, someone remains a Launcher for about a year, and then they move on to a variety of roles. Take part in answering questions and sharing your ideas. Current TC: 150KYOE: 4 #doordash #productmanagement #interview #product, Go to company page Operational excellence at the 1-foot and 50K foot levels Our business operates in both the short and long-term (i.e., high quality orders need to be fulfilled today and how the space we are operating in changes over the next 12 months). I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. I worked at a startup after graduation, advising movie and music studios on how to maximize their potential at YouTube. DoorDash 3.3. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. Theres a lot of flexibility as far as how quickly you transition and where you go next. What strategies have you used to improve operational efficiency? The PM interview at DoorDash is divided into two parts: product prioritization and product sense. Would you create a smartphone app or use Uber Eats? As one of DoorDash's core Support Operations teams, Live Customer Support Operations is a highly specialized and tactical team, tasked with ensuring that when there are bumps in the last mile, there's always someone there to help make things right. And the operations side of the business is incredible, that's where the real exciting part is. Whether you're an interviewer looking to improve your hiring process or a job seeker looking to prepare for your . What are the most common issues that arise during the delivery process after a customer has placed an order? How do you handle difficult conversations with stakeholders? Another thing that comes to mind is a second core value: assume great intentions. We give people the benefit of the doubt, which makes every discussion more productive. What do you do at Amazon manufacturing? How do you ensure the security of data and systems? DoorDash Strategy and Operations Manager Interview Questions Updated Oct 21, 2022 Find Interviews To filter interviews, Sign In or Register. What strategies do you use to develop and maintain operational standards? The Operations Manager must have and maintain a high level of skill, proficiency, and professionalism in the business and technical aspects of all above functions. For example: Why is there so much variation between order times and pickup? Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. Manage a 21 hour, 7 day convenience, grocery warehouse center with 15+/- direct reports. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. It is a dataset with drivers, delivery times, money made, and tips. The mission is exciting too; it has a lot of real world impact in making both consumer and driver lives better. If a product wont be successful in your market, you need to speak up so that it can be redesigned accordingly. Doordash is launching delivery services in New York City and Charlotte and needs a process for selecting Dashers (delivery drivers). Bryan, TX, CAF Outdoor Cleaning - Interviewers want to know more about you than your skills and experience. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. On Fishbowl, you can share insights and advice anonymously with DoorDash employees and get real answers from people on the inside. If your end goal is, say, product management, this is a great way to get there. No matter the company, there is a specific framework to follow for data analytics case study interviews. DoorDash insights Based on 15,768 survey responses What people like Energizing work tasks Clear sense of purpose Time and location flexibility Areas for improvement Support from manager Supportive environment Fair pay for job Challenging yet engaging start up experience Operations Manager (Former Employee) - Washington, DC - April 21, 2016 35 DoorDash Interview Questions & Answers Table of Contents Behavioral 1. What are you going to do about it? Instead of getting paid, you'll often get options which are pretty worthless. How can you get a project back on track if it is falling behind schedule? We socialize after work a lot. Total compensation includes the value of any benefits received in addition to your salary and some of the benefits that are most commonly provided within a total compensation package including bonuses, commissions, paid time off, and Insurance. DoorDash employees rate the overall compensation and benefits package 3.4/5 stars. We need to address it strategically. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. 28 DoorDash Senior Strategy And Operations Manager interview questions and 23 interview reviews. Question Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. .css-r1m4lw{background-color:#20262e;border-radius:50%;}.css-r1m4lw > svg > path{fill:#fff;}Add your salary. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. Based on 2 salaries posted anonymously by DoorDash Site Manager employees in The Villages, FL. Ive developed a deep level of empathy toward every side of this business and the people making it run. Question The average DoorDash hourly pay ranges from approximately $15 per hour for a Dasher (Driver) to $24 per hour for a Driver. Another big challenge is scaling all three sides of our marketplace merchants, customers, and Dashers at the same rate. When have you brought innovation or new ways of thinking into your work? Ultimately, your goal should be to provide compelling recommendations that showcase your ability to work with data and your business sense. DoorDash, Inc. is an American company that operates an online food ordering and food delivery platform. You will be responsible for setting the products and processes . How do you handle difficult decisions in operations management? Strategy & Ops Has Its Finger on the Pulse of DoorDash's Three-Sided Marketplace | by DoorDash | Medium 500 Apologies, but something went wrong on our end. Senior Manager, Strategy & Operations- New Business Verticals. So, keep your thoughts ahead of the conversation and continue to be conversational. This data could used to reward these merchants through promotions or advertising and strength partnerships with these high-growth stores. I'm interviewing for the Strategy & Operations Manager role at Doordash. Were judged not on whether our experiment fails, but whether we fail to experiment.. Create a product that assists teenagers in finding new places to eat. Hover over to see average compensation details. Detailed skills and competency reports for specific positions Job and employee pricing reports Compensation data tools, salary structures, surveys and benchmarks. Manage all business operations to align with quality standards by overseeing the need for facilities maintenance, outside vendors and contractors, business insurances, certifications and CCA Professional Recruiting - Minneapolis may allow this role to increase their income potential and qualify for promotions. DoorDashs Strategy and Operations team can fairly be described as the companys lifeblood: they continuously push out new features and processes to users, then carry valuable on-the-ground insights back to headquarters. Were curious too. Insights into comp, culture, upward mobility, and WLB appreciated. , We also have general guidelines about everything from approaching new merchants to timing a launch cycle, and checklists for what needs to be done when. What processes do you use to ensure quality assurance? Their sense and pri interview is pretty standard (eg see Facebook sense and pri) make sure to focus on marketplace and marketplace metrics. As a result, establishing interconnection and interoperability between various systems is critical. However, we notice that there are some missing numbers in the sequence. Is Average Operations Manager Salary at Doordash your job title? It went public in December 2020 on NYSE . What are the qualities of a good Operations Manager?Q. New research on who's asking for raises and who's getting them as well as advice on how to ensure you're getting the salary you deserve. Regardless of industry, distributed software systems are frequently used in business workflows. A shift towards, Handling involuntary termination is a likely occurrence for human resources managers and, Return better results with Payscale job search, Compare real living costs across different states, Consider potential directions your career can take, Calculate the 20-year net ROI for US-based colleges, Are you the kind of person who struggles to get a handle, Learn where the best career earners attended college, The average salary for an Operations Manager is $87,246, Operations managers oversee their organizations production of goods and/or services. The average salary for an Operations Manager at Doordash is $87,246. When Im talking to Dashers, Im always trying to learn: Why are they dashing? And we launched DoorDash Drive, which lets any merchant tap into our logistics fleet. The user provides visualizations, as well as detailed SQL queries used in the analysis. Fizz Buzz is a classic interview question that apparently many experienced engineering candidates often can't solve! Which merchants generate the greatest volume of orders? Im a Regional General Manager based out of our Midwest hub in Chicago. Without a doubt, your resume is essential in the assessment of your application, but it is not the only factor. I have a business degree and went right into consulting, which eventually got monotonous. What strategies do you use to reduce operational costs? We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. Current TC is about $125K all-in. I would describe everyone as tenacious. Would you mind elaborating on phone screen? 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