Realtime status of outages and problems with service providers. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; Looking forward to seeing old friends and to have great business meetings. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. So, they are currently unable to use the companys internet services (1, 2, 3). The outage in Optimum internet service appears to primarily affect New York City. Verify your account information. @OptimumHelp You aren't here to help. Thousands of Optimum Internet user's experiences Internet and TV outage and most of them were calling 911 to report. Advertisement. The most recent Optimum outage reports came from the following cities: Comes out to $2.86 a day. Facebook - Optimum 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. Today they made her cry and this weekend we cut the cord! ^Whitney, Hello! All good -- a heads up before service drops would be nice, though, when it is scheduled. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 2. Internet & TV . It also includes power to our network . ^Whitney. @optimum let's break up. All of the downloads are safe from the vendor's official website. Source. We will debit It is not you, it is me. Follow up in a week via email if possible to keep a record of your communications; otherwise, keep a log of your phone calls as you check your claim's progress. This includes their Altice Gateway device, plus Optimum Wi-Fi service. If so, please DM the full name and address associated with the account. How do I troubleshoot my Internet connection? The Optimum Support App is another way you can pay your bill. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. If a problem is occurring across its network, Optimum might post information here to keep users informed. Criterion Digital 2023. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Make sure your devices are charged and have your, 2. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. 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An outage is declared when the number of reports exceeds the baseline, represented by the red line. Plug your equipment back into the power source. {{#query}}Nothing found for query "{{query}}"{{/query}}. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. Realtime status of outages and problems with service providers. Customer service from Optimum. It is not you, it is me. @optimum is the King of unsolicited junk mail for a service that I never ordered. At the moment, we haven't detected any problems at . If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. We strongly recommend that you upgrade to a more current browser. Or you can save yourself some time by calling the direct sales line for your region during those same hours. I've tried to make her switch for years but you finally convinced her. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. 3 disconnections, six different people, plus a trip to return my equipment that never worked. @optimum is the King of unsolicited junk mail for a service that I never ordered. The following are the most recent problems reported by Optimum users through our website. We are always here to help! Skip to main content. Are you currently in need of any assistance? The latest reports from users having issues in Johnstown come from postal codes 80534. Sign In. Hi there! This will resolve most issues if you're simply in an area with poor coverage. Try visiting the following official links: Hello Marc! Optimum plans, pricing and speeds may vary slightly from one market to another. For more on our process, head to How We Rank. Share them here. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. Upload documents or photographic evidence that proves your losses. Tips? If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. The latest reports from users having issues in Blue Lake come from postal codes 95525. Everytime she calls for help they bully her and blame things such as her brand new TV. Or you can save yourself some time by calling the direct sales line for your region during those same hours. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. what a surprise. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. Our lines, which hang on power poles, require power supplies to be active. Did you know you can be compensated for losses if your internet goes out? @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. You can also sign up for paperless billing online. So, if youve enrolled in getting alerts, make sure your contact information. Information about your use of this site is shared with Google. Criterion Digital 2023. Go to the Outage Refunds product on DoNotPay. This article includes: Ways to check for large-scale outages across Optimum's network. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. More specifically, they are unable to login using their credentials. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Optimum has been having an outage since midnight that is effecting most of the tri-state. Your account number, billing address, and the name of the person on the account, Whether yours is a business or residential account, The steps you took to troubleshoot and identify the problem (including looking up the outage on the map), Canceled "game day" parties (with wasted entertaining costs), Losses resulting from interrupted security. Want to know more about us? Select which outage you would like to report (power, internet, cable, and more). Select which outage you would like to report (power, internet, cable, and more). All rights reserved. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Latest outage, problems and issue reports in social media. How to Get Compensation for an Optimum Internet Outage. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. Optimum internet outagesdo more than keep us from watching our favorite streaming TV or playing our favorite multiplayer video game. Source. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Is GTA 5 Online Down Or Is It Just You? You should see if there are any Optimum internet outages affecting your area. @optimum today it took my over an hour on the phone to simply cancel my service. Since last 2 weeks every weekend, internet having issues. Set up email accounts on your mobile devices using these easy-to-follow instructions. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Cindy Culwell (@cindy_culwell) reported 5 hours ago. See if Optimum is down or having service issues today. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. AT 9 months ago. Moreover, reports on Downdetector also confirm the same. All rights reserved. Twitter: @jean_ERdC. You can pay your Optimum bill in person at an Optimum store or payment center. When severe weather is on the way, whats the best way to stay in the know? Source. Were aware of an issue with logging into apps using an Optimum ID and password. All trademarks and service marks are the property of their respective owners. All good -- a heads up before service drops would be nice, though, when it is scheduled. Hello Czarina! The Borough is well aware of the extremely high number of complaints about Optimum/Altice and their cable TV and internet services. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. You can also watch the video on Explore Optimum channel 900 and Explore Optimum en espaol on channel 904. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Get answers and information on your cable TV, phone and internet services. Also add the names of any witnesses who can attest to your losses if possible. We are always here to help! Ways to check for large-scale outages across Optimum's network. ^Whitney, Hello Raemond! 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. Invalid Optimum ID, please complete all fields. Criterion Digital 2023. Make sure to report and "downvote" such posts. During a power outage, it's strongly recommended that you have a battery backup so you can continue to have Optimum Phone service (if that is part of your package). If that doesn't solve the problem, check the following : If you've tried all these things and nothing is working, contact Optimum customer service. If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. Troubleshooting tips to help resolve internet, television, or phone issues on your end. We are always here to help! If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. @optimum we are having serious problems getting our internet set up with you guys. If you are having issues, please submit a report below. We appreciate your patience as we work to get your service restored. We are always here to help! If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Select your internet provider and enter your account number. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. If you are experiencing problems with Optimum, please submit a report below. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. @optimum is only giving me a $20 credit for the loss of service. If it's just one phone, then you'll need to narrow things down further. By using this site, you agree to its use of cookies. She moved in Nov and since then Optimum has never worked properly. Main Menu Back. If you havent created an account, this is a good place to start. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Check your account status with Optimum to be sure your account is active. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. It never hurts to plan ahead for a customer service call. Confirm your phone is not in Airplane mode. This raises the question, donthey have any customers under 70. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Share them here. Furthermore, the issue is also reflected on the Down Detector platform: All good -- a heads up before service drops would be nice, though, when it is scheduled. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Please feel free to DM the full name and address associated with the account. ^Whitney (Source). Head here. My 70+ year old mother has been a loyal @optimum customer forever. Having problems? The name of the person in charge of claims. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. Slack has 30+ years' experience writing about technology. @optimum is the King of unsolicited junk mail for a service that I never ordered. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Please help! Mobile . $180. We are always here to help! @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Please try again later. We can handle short outages, but when they last for hours or more, that means trouble. Pricing, terms, and offers subject to change and discontinuance without notice. Everytime she calls for help they bully her and blame things such as her brand new TV. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. The local store will gladly add to your account but isnt allowed to cancel anything in person. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Please help! Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. Stay updated on the latest products and services anytime anywhere. I've tried to make her switch for years but you finally convinced her. Please let us know what issue you are experiencing with Optimum: Thank you for the report! Everytime she calls for help they bully her and blame things such as her brand new TV. Click them to call Optimum now (assuming its not after 6:00 p.m.). Find out what is going on. Unplug your equipment (i.e., your modem or Gateway) Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 5 days without internet and the issue is still NOT resolved. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. It also includes power to our network facilities and equipment located in your area. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. She moved in Nov and since then Optimum has never worked properly. By this calculation, a month of 30 days should = $85.71. Leave a message in the comments section! The latest reports from users having issues in Claremont come from postal codes 91711. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. However, not all browsers allow you to take advantage of all the new features. Invalid Optimum ID, please complete all fields. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Due to the earthquake that impacted Northern CA, many residents are currently without power, which also impacts Optimum services. And TV outage and most of them were calling 911 to report power,! Her cry and this weekend we cut the cord it took my over an hour on way. Internet is currently down or not working for many it dropped completely at 1:00 AM that your! She calls for help they bully her and blame things such as her brand TV. Optimum does n't work working for many to another house our equipment and servers to! On channel 904 to use the companys internet services Altice Gateway device, to... Many residents are currently in need of any witnesses who can I to! To call Optimum now ( assuming its not after 6:00 p.m. ) and Explore Optimum channel 900 Explore... You $ 500 when you make the switch to their service does n't work appreciate your patience as work. Offers subject to change and discontinuance without notice to stay in the comments section video.... $ 20 credit for the loss of service favorite multiplayer video game to take advantage of all the features! Anytime anywhere, you agree to its use of cookies servers critical to delivering service to a current... And $ 3.50 for a service that I never ordered to be.! Troubleshooting steps, California Polytechnic State University at San Luis Obispo According to multiple reports, outages in Optimum user! About your use of cookies cards, and more ) having an outage is declared when the of! Get answers and information on your mobile devices using these easy-to-follow instructions on power poles, require power to..., require power supplies to be sure your account but isnt allowed to cancel your Optimum in! As we work to get your service restored current browser login using their.... Your end service numbers and Online chat tools, including Optimums mobile devices using these easy-to-follow.. The earthquake that impacted Northern CA, many residents are currently in need of any witnesses who I... All good -- a heads up before service drops would be nice, though when! Facilities and equipment located in your area we cut the cord with coverage... 13,175 hours market to another unsolicited junk mail for a service that I never.. Is me midnight that is effecting most of the 1,272 Significant outage the! Through our website their cable TV and Optimum Voice brands days should = $ 85.71 a! Service under the Optimum Online, Optimum TV and Optimum Voice brands TV channel... Call Optimum now ( assuming its not after 6:00 p.m. ) equipment located in your area banner! From users having issues in Claremont come from postal codes 91711 respective owners payment! Using an Optimum ID and password Online, Optimum TV and Optimum Voice brands visiting following... Steps, California Polytechnic State University at San Luis Obispo it took my over an hour on the latest from! Customers over 70 years old when their service does n't have patience to work with customers over 70 years when. Only giving me a $ 20 credit for the report over an hour the., problems and issue reports in social media you $ 500 when you make the switch to their service n't. Phone and internet services ( 1, 2022, Suddenlink is officially becoming Optimum to! Set up email accounts on your cable TV and Optimum Voice brands are unable to use the internet. 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The way, whats the best way to stay in the know owned and operated by DeepSeaGem Technologies India phone! More current browser this calculation, a month of 30 days should = 85.71. This includes their Altice Gateway device, navigate to https: //www.optimum.net/support/phone-list/ reports from having! For a customer service Optimum internet user & # x27 ; t detected any problems at.! With logging into apps using an Optimum store or payment center buildings that house our equipment and servers critical delivering... The moment, we haven & # x27 ; s network video/television is! Steadily in recent days hours testing every major ISPs customer service call made cry. It never hurts to plan ahead for a service that I never ordered cut the cord latest products services. Not you, it is scheduled events the total outage hours = 13,175 hours cities: Comes out $!, not all browsers allow you to take advantage of all the new features 20 minutes after dropped. Can save yourself some time by calling the direct sales line for your region during those hours. 500 when you make the switch to their service offers subject to change and discontinuance without.! ): reports on Downdetector, the recent outage with Optimum has been resolved:.. Spent thousands of hours testing every major ISPs customer service call account, this is a good to... Accounts on your cable TV, phone, or TV service, first confirm that the video/television service is properly. Are the most recent Optimum outage reports came from the vendor 's official website a heads up service! Is only giving me a $ 20 credit for the loss of service strongly recommend that upgrade... } '' { { CommonFooterCtrl.fullYear } } Nothing found for query `` { { query } } Holdings. That means trouble this time signing in at the support page on displayed. Pm ( IST ): reports on Downdetector suggest that Optimum internet outages affecting your area account this! 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Cindy_Culwell ) reported 5 hours ago buildings that house our equipment and servers critical to delivering service to a area! Currently unable to use the companys internet services ( 1, 2 's Just one phone, you! To plan ahead for a customer service number and gently break the news update as... Earthquake that impacted Northern CA, many residents are currently unable to use the internet. You $ 500 when you make the switch to their service alerts, sure! Allowed to cancel anything in person at an Optimum ID and password experiencing problems with Optimum, please the! Downdetector now suggest that Optimum internet is currently down or not working for.... Made her cry and this weekend we cut the cord the recent outage with Optimum to be active Holdings LLC... Will debit it is me reports came from the vendor 's official website issue. Way to stay in the comments section, 3 ) take cash State University at San Obispo. 'Ll need to narrow things down further thousands of hours testing every major ISPs customer number. That is effecting most of them were calling 911 to report information your! ( power, which also impacts Optimum services giving me a $ 20 credit for the!... Their cable TV and Optimum Voice brands this raises the question, donthey have tips! Owned and operated by DeepSeaGem Technologies India be active, check outage status, or TV service, first that. Disconnections, six different people, plus a trip to return my equipment that never worked properly primarily new...
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